Scheduling

Restrict when outbound campaigns run so calls only go out during the hours you choose.

Why scheduling matters

The TCPA and most state laws restrict when you can make calls to consumers (often 8 AM to 9 PM local time). Even for fully compliant B2B calls, connecting during business hours is dramatically more effective than calling at 10 PM. NovaVoxx's scheduler enforces a dial window so calls do not go out outside of it.

Setting a schedule on a campaign

On any outbound campaign, set these fields:

  • Allowed days — pick the days of the week the campaign may run. Most B2B campaigns exclude weekends.
  • Start time / end time — the earliest and latest times calls may initiate (24-hour format, e.g. 09:00 and 17:00).

Timezone handling

Scheduling windows are evaluated against the contact's local timezone, derived from their phone number's area code. If you set 9 AM to 5 PM, a contact in a Pacific area code will be called between 9 and 5 Pacific; an Eastern contact between 9 and 5 Eastern.

Booking-window scheduling for integrations

When a campaign or receptionist is configured to book meetings on the call, a separate set of constraints controls which slots the AI can offer:

  • Excluded days — days the AI cannot offer (weekends, holidays).
  • Booking allowed start / end — the time range the AI can pull slots from.

These are distinct from dial-window scheduling. You can dial 9 to 5 but only offer booking slots 10 to 4, for example.

Pausing overrides the schedule

A paused campaign never dials, regardless of schedule. Resume the campaign when you are ready.

What is next